Designing for service : key issues and new directions / edited by Daniela Sangiorgi and Alison Prendiville.
Contributor(s): Sangiorgi, Daniela [ editor.]
| Prendiville, Alison [editor]London : Bloomsbury Academic, 2017Description: xxii, 258 pages : illustrations ; 25 cmContent type: text | still image Media type: unmediated Carrier type: volume001: 42955ISBN: 9781474250122Subject(s): Service industries | Customer services | Product designDDC classification: 004.21 SAN
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
| Book | MAIN LIBRARY Book | 004.21 SAN (Browse shelf(Opens below)) | 1 | Available | 113949 |
Enhanced descriptions from Syndetics:
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
Includes bibliographical references and index.
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