Enhanced descriptions from Syndetics:

THE NEW YORK TIMES BESTSELLER

'A marvel of insight and practicality' Charles Duhigg, author of The Power of Habit
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How do you build and sustain a great team?

The Culture Code reveals the secrets of some of the best teams in the world - from Pixar to Google to US Navy SEALs - explaining the three skills such groups have mastered in order to generate trust and a willingness to collaborate. Combining cutting-edge science, on-the-ground insight and practical ideas for action, it offers a roadmap for creating an environment where innovation flourishes, problems get solved, and expectations are exceeded.

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'There are profound ideas on every single page, stories that will change the way you work, the way you lead, and the impact you have on the world. Highly recommended, an urgent read. ' Seth Godin, author of Linchpin

'Truly brilliant . . . Read it immediately' Adam Grant, author of Originals

'Well told stories, with actionable lessons' Financial Times

Excerpt provided by Syndetics

  Introduction When Two Plus Two Equals Ten   Let's start with a question, which might be the oldest ques- tion of all: Why do certain groups add up to be greater than the sum of their parts, while others add up to be less? A few years ago the designer and engineer Peter Skillman held a competition to find out. Over several months, he as- sembled a series of four-person groups at Stanford, the Uni- versity of California, the University of Tokyo, and a few other places. He challenged each group to build the tallest possible structure using the following items:   *  twenty pieces of uncooked spaghetti *  one yard of transparent tape *  one yard of string *  one standard-size marshmallow   The contest had one rule: The marshmallow had to end   up on top. The fascinating part of the experiment, however, had less to do with the task than with the participants. Some of the teams consisted of business school students. The oth- ers consisted of kindergartners. The business students got right to work. They began talk- ing and thinking strategically. They examined the materials. They tossed ideas back and forth  and  asked  thoughtful,  avvy questions. They generated several options, then honed he most promising ideas. It was professional, rational, and ntelligent. The process resulted in a decision to pursue one particular strategy. Then they divided up the tasks  and  tarted building. The kindergartners took a different approach. They  did not strategize. They did not analyze or share experiences. They did not ask questions, propose options, or hone ideas.   n fact, they barely talked at all.  They  stood  very  close  to one another. Their interactions were not smooth or orga- nized. They abruptly grabbed materials from one another  and started building, following no plan or  strategy.  When hey spoke, they spoke in short bursts: "Here! No,  here !"  Their entire technique might be described as trying a bunch of stuff together . If you had to bet which of the teams would win, it would not be a difficult choice. You would bet on the business school tudents, because they possess the intelligence, skills, and ex- perience to do a superior job. This is the way we normally hink about group performance. We presume skilled individ- uals will combine to produce skilled performance in the same way we presume two plus two will combine to produce four. Your bet would be wrong. In dozens of trials, kindergart- ners built structures that averaged twenty-six inches tall, while business school students built structures that averaged ess than ten inches.*   Teams of kindergartners also defeated teams of lawyers (who built towers hat averaged fifteen inches) as well as teams of CEOs (twenty-two inches). The result is hard to absorb because it feels like an illusion. We see smart, experienced business school  students, and we find it difficult to imagine that they would combine to produce a poor performance. We see unsophisticated, inexperienced kindergartners, and we find it difficult to imagine that they would combine to produce a successful perfor- mance. But this illusion, like every illusion, happens because our instincts have led us to focus on the wrong details. We focus on what we can see--individual skills. But individual skills are not what matters. What matters is the interaction. The business school students appear to be collaborating, but in fact they are engaged in a process psychologists call status management. They are figuring out where they fit into the larger picture: Who is in charge? Is it okay to criticize someone's idea? What are the rules here? Their interactions appear smooth, but their  underlying  behavior is  riddled with inefficiency, hesitation, and subtle competition. Instead of focusing on the task, they are navigating their uncertainty about one another. They spend so much time managing sta- tus that they fail to grasp the essence of the problem (the marshmallow is relatively heavy, and the spaghetti is hard to secure). As a result, their first efforts often collapse, and they run out of time. The actions of the kindergartners appear disorganized on the surface. But when you view them as a single entity, their behavior is efficient and effective. They are not competing  for status. They stand shoulder to shoulder and work ener- getically together. They move quickly,  spotting  problems  and offering help. They experiment, take risks, and notice outcomes, which guides them toward effective solutions. The kindergartners succeed not because they are smarter but because they work together in a smarter way. They are apping into a simple and powerful method in which a group of ordinary people can create a performance far beyond the um of their parts. This book is the story of how that method works.   Group culture is one of the most powerful forces on the planet. We sense its presence inside successful businesses, hampionship teams, and thriving families, and we sense when it's absent or toxic. We can measure its impact on the bottom line. (A strong culture increases net income 756 percent over eleven years, according to a Harvard study of more han two hundred companies.) Yet the inner workings of ulture remain mysterious. We all want strong culture in our organizations, communities, and families. We all know that t works. We just don't know quite how it works. The reason may be based in the way we think about cul- ure. We tend to think about it as a group trait, like DNA. Strong, well-established cultures like those of Google, Dis- ney, and the Navy SEALs feel so singular and distinctive that hey seem fixed, somehow predestined. In this way of think- ng, culture is a possession determined by fate. Some groups have the gift of strong culture; others don't. This book takes a different approach. I spent the last four years visiting and researching eight of the world's most suc- essful groups, including a special-ops military unit, an nner-city school, a professional basketball team, a movie studio, a comedy troupe, a gang of jewel thieves, and others.* I found that their cultures are created by a specific set of skills. These skills, which tap into the power of our social brains to create interactions exactly like the ones used by the kindergartners building the spaghetti tower, form the structure of this book. Skill 1--Build Safety--explores how signals of connection generate bonds of belonging and iden- tity. Skill 2--Share Vulnerability--explains how habits of mutual risk drive trusting cooperation. Skill 3--Establish Purpose -- tells how narratives create shared goals and values. The three skills work together from the bottom up, first building group connection and then channeling it into ac- tion. Each part of the book is structured like a tour: We'll first explore how each skill works, and then we'll go into the field to spend time with groups and leaders who use these methods every day. Each part will end with a collection of concrete suggestions on applying these skills to your group. In the following pages, we'll spend time inside some of the planet's top-performing cultures and see what makes them tick. We'll take a look inside the machinery of the brain and see how trust and belonging are built. Along the way, we'll see that being smart is overrated, that showing fallibility is crucial, and that being nice is not nearly as important as you might think. Above all, we'll see how leaders of high-performing cultures navigate the challenges of achieving excellence in a fast-changing world. While successful culture can look and feel like magic, the truth is that   t's not. Culture is a set of living relationships working toward a shared goal . It's not something you are.  It's something you do. * I chose groups using the following qualifications: (1) they had performed in the top 1 percent of their domain for at least a decade (where applicable); (2) they had succeeded with a range of different personnel; (3) their culture had been admired by knowledgeable people across their industry and be- yond. To help guard against selection bias, I also looked at many cultures that weren't so successful (see page 40 for an example). Excerpted from The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.

Reviews provided by Syndetics

Library Journal Review

Prolific author and advisor to the Cleveland Indians baseball team, Coyle (The Little Book of Talent; Lance Armstrong's War) digs deep into successful organizations to reveal key work culture factors that supported their success. Coyle analyzes Internet start-ups, including Zappos; the comedy troupe Upright Citizens Brigade; creative businesses such as Pixar; U.S. Navy SEALs; the San Antonio Spurs basketball team; and even a motley gang of jewel thieves. He spent four years observing the behavior and communications of the team members and their leaders and discovered patterns that he says can be applied to most organizations. He also reveals specific, pragmatic strategies for all teams to spark collaboration, build trust, ignite learning, and drive change. In addition, he presents helpful stories of team failures in order to demonstrate what not to do, explains common pitfalls for leaders to avoid as they struggle to build successful teams, and discusses how to reform a toxic group culture. Will Damron's clear, carefully enunciated narration nicely paces listeners through this valuable summation of sound principles about organizational culture that is greater than the sum of its parts. VERDICT Highly recommended for all university libraries supporting psychology and business curricula. Coyle's work nicely complements Steven Pinker's Enlightenment Now and Geoff Mulgan's Big Mind and will appeal to highly erudite readers interested in organizational culture and developing internal learning environments.-Dale Farris, Groves, TX © Copyright 2018. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Booklist Review

In The Talent Code (2009), Coyle explored the idea that greatness is a cultivated trait, rather than an innate or inherent one. His newest work turns from individual to successful groups. What exactly allows some groups to prosper, while others, seemingly set up for success and full of talented individuals, somehow fail? It has nothing to do with luck or happenstance. Using illuminating in-depth interviews with successful leaders of companies and organizations and clearly distilled findings of academic and industry studies, Coyle goes beyond trite advice to identify three essentials: build safety, share vulnerability, and establish purpose. (He does, however, admit that some of the trite advice works, and he provides the data to back that up.) Coyle posits that a successful group is more than just the sum of its parts and that any group can learn and adopt these principles. He includes a useful blueprint for achieving those ends; this will benefit anyone working in a group environment, not just leaders. It helps that this is an entertaining read as well. Recommended for all types of libraries.--Tosko, Michael Copyright 2018 Booklist

Kirkus Book Review

Pop science meets a business pep talk in a useful primer on building better organizations.What's the difference between a kindergarten class and a gaggle of business students? For one thing, writes talent-development guru Coyle (The Little Book of Talent: 52 Tips for Improving Your Skill, 2012, etc.), although the business students have been filled with case studies and mantras on institution-building and teamwork, "in fact they are engaged in a process psychologists call status management." While the grown-ups jockey for position, the children actually make things happen. They huddle closely in groups, grab things excitedly, quickly discard things that don't work, and don't invest much ego into the enterprise. From basketball teams to Navy SEAL teams and businesses, all of which provide case studies for Coyle's consideration, the overriding takeaway might be the simple but nonetheless meaningful truism, "we are all in this together." One aspect of any collaborative venture, whether a corporate marketing project or a startup coffee shop, is that the people in it must feel connected, well-led, and safei.e., treated respectfully and authentically. Coyle's mantras ("Avoid Giving Sandwich Feedback," "Listen Like a Trampoline") are decidedly not your grandpa's business school notes and may sometimes come off a little nonsensically, but they seem useful throughout, especially if working with younger people who aren't accustomed to the usual brutalities of the workaday world. "Overcommunicate expectations," urges the author, adding that in the most successful groups, leaders are persistent in articulating their goals and what each person needs to do to move along. Tough, cigar-chewing types may decry the implied hand-holding and trophy-for-showing-up implications, but there's something to Coyle's insistence that people do better when they're treated well and managed thoughtfully; as one Pixar chief puts it, "it's more important to invest in good people than in good ideas."Nothing world-shaking, but a good thing to stuff into the briefcase for the next train or plane ride. Copyright Kirkus Reviews, used with permission.