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The fearless organization : creating psychological safety in the workplace for learning, innovation, and growth / Amy C. Edmondson, Harvard Business School.

By: Edmondson, Amy C [author.]Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2019]Description: xxi, 233 pages ; 24 cmContent type: text Media type: unmediated Carrier type: volume001: BDZ0036264628ISBN: 9781119477242Subject(s): Organizational behavior | Organizational learning -- Psychological aspects | Psychology, Industrial | Business and Management | Business & Management | Personnel & human resources management | Organizational theory & behaviour | Occupational & industrial psychology | Management & management techniques | Management: leadership & motivationAdditional physical formats: Online version:: Fearless organizationDDC classification: 658.382 LOC classification: HD58.7 | .E287 2019
Contents:
<p>Introduction xiii</p> <p>What It Takes to Thrive in a Complex, Uncertain World xiii</p> <p>Discovery by Mistake xvi</p> <p>Overview of the Book xviii</p> <p>Endnotes xxi</p> <p><b>PART I </b><b>The Power of Psychological Safety 1</b></p> <p><b>Chapter 1 </b><b>The Underpinning 3</b></p> <p>Unconscious Calculators 4</p> <p>Envisioning the Psychologically Safe Workplace 6</p> <p>An Accidental Discovery 8</p> <p>Standing on Giants&rsquo; Shoulders 12</p> <p>Why Fear Is Not an Effective Motivator 13</p> <p>What Psychological Safety Is Not 15</p> <p>Measuring Psychological Safety 19</p> <p>Psychological Safety Is Not Enough 21</p> <p>Endnotes 22</p> <p><b>Chapter 2 </b><b>The Paper Trail 25</b></p> <p>Not a Perk 26</p> <p>The Research 29</p> <p>An Epidemic of Silence 30</p> <p>A Work Environment that Supports Learning 35</p> <p>Why Psychological Safety Matters for Performance 39</p> <p>Psychologically Safe Employees Are Engaged Employees 41</p> <p>Psychological Safety as the Extra Ingredient 43</p> <p>Bringing Research to Practice 45</p> <p>Endnotes 46</p> <p><b>PART II </b><b>Psychological Safety at Work 51</b></p> <p><b>Chapter 3 </b><b>Avoidable Failure 53</b></p> <p>Exacting Standards 54</p> <p>Stretching the Stretch Goal 60</p> <p>Fearing the Truth 63</p> <p>Who Regulates the Regulators? 66</p> <p>Avoiding Avoidable Failure 68</p> <p>Adopting an Agile Approach to Strategy 70</p> <p>Endnotes 72</p> <p><b>Chapter 4 </b><b>Dangerous Silence 77</b></p> <p>Failing to Speak Up 78</p> <p>What Was Not Said 79</p> <p>Excessive Confidence in Authority 83</p> <p>A Culture of Silence 86</p> <p>Silence in the Noisy Age of Social Media 92</p> <p>Endnotes 97</p> <p><b>Chapter 5 </b><b>The Fearless Workplace 103</b></p> <p>Making Candor Real 104</p> <p>Extreme Candor 109</p> <p>Be a Don&rsquo;t Knower 113</p> <p>When Failure Works 116</p> <p>Caring for Employees 119</p> <p>Learning from Psychologically Safe Work Environments 123</p> <p>Endnotes 124</p> <p><b>Chapter 6 </b><b>Safe and Sound 129</b></p> <p>Use Your Words 130</p> <p>One for All and All for One 135</p> <p>Speaking Up for Worker Safety 138</p> <p>Transparency by Whiteboard 142</p> <p>Unleashing Talent 146</p> <p>Endnotes 147</p> <p><b>PART III </b><b>Creating a Fearless Organization 151</b></p> <p><b>Chapter 7 </b><b>Making it Happen 153</b></p> <p>The Leader&rsquo;s Tool Kit 154</p> <p>How to Set the Stage for Psychological Safety 158</p> <p>How to Invite Participation So People Respond 167</p> <p>How to Respond Productively to Voice &ndash; No Matter Its Quality 173</p> <p>Leadership Self-Assessment 181</p> <p>Endnotes 183</p> <p><b>Chapter 8 </b><b>What&rsquo;s Next? 187</b></p> <p>Continuous Renewal 187</p> <p>Deliberative Decision-Making 189</p> <p>Hearing the Sounds of Silence 191</p> <p>When Humor Isn&rsquo;t Funny 193</p> <p>Psychological Safety FAQs 195</p> <p>Tacking Upwind 208</p> <p>Endnotes 209</p> <p>Appendix: Variations in survey measures to Illustrate Robustness of Psychological Safety 213</p> <p>Acknowledgments 217</p> <p>About the Author 219</p> <p>Index 221</p>
Summary: Subtitled }Creating Psychological Safety In The Workplace For Learning, Innovation, And Growth{, this title from leadership academic Edmondson advises on establishing a workplace in which all are happy to speak their minds, with this having proved key to success. Conquer the most essential adaptation to the knowledge economy The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growthoffers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talentbut what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing. This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation. Explore the link between psychological safety and high performance Create a culture where its safe to express ideas, ask questions, and admit mistakes Nurture the level of engagement and candor required in todays knowledge economy Follow a step-by-step framework for establishing psychological safety in your team or organization Shed the "yes-men" approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organizationhelps you bring about this most critical transformation.

Enhanced descriptions from Syndetics:

Conquer the most essential adaptation to the knowledge economy

The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent--but what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing.

This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation.

Explore the link between psychological safety and high performance Create a culture where it's "safe" to express ideas, ask questions, and admit mistakes Nurture the level of engagement and candor required in today's knowledge economy Follow a step-by-step framework for establishing psychological safety in your team or organization

Shed the "yes-men" approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organization helps you bring about this most critical transformation.

Includes index.

&lt;p&gt;Introduction xiii&lt;/p&gt; &lt;p&gt;What It Takes to Thrive in a Complex, Uncertain World xiii&lt;/p&gt; &lt;p&gt;Discovery by Mistake xvi&lt;/p&gt; &lt;p&gt;Overview of the Book xviii&lt;/p&gt; &lt;p&gt;Endnotes xxi&lt;/p&gt; &lt;p&gt;&lt;b&gt;PART I &lt;/b&gt;&lt;b&gt;The Power of Psychological Safety 1&lt;/b&gt;&lt;/p&gt; &lt;p&gt;&lt;b&gt;Chapter 1 &lt;/b&gt;&lt;b&gt;The Underpinning 3&lt;/b&gt;&lt;/p&gt; &lt;p&gt;Unconscious Calculators 4&lt;/p&gt; &lt;p&gt;Envisioning the Psychologically Safe Workplace 6&lt;/p&gt; &lt;p&gt;An Accidental Discovery 8&lt;/p&gt; &lt;p&gt;Standing on Giants&rsquo; Shoulders 12&lt;/p&gt; &lt;p&gt;Why Fear Is Not an Effective Motivator 13&lt;/p&gt; &lt;p&gt;What Psychological Safety Is Not 15&lt;/p&gt; &lt;p&gt;Measuring Psychological Safety 19&lt;/p&gt; &lt;p&gt;Psychological Safety Is Not Enough 21&lt;/p&gt; &lt;p&gt;Endnotes 22&lt;/p&gt; &lt;p&gt;&lt;b&gt;Chapter 2 &lt;/b&gt;&lt;b&gt;The Paper Trail 25&lt;/b&gt;&lt;/p&gt; &lt;p&gt;Not a Perk 26&lt;/p&gt; &lt;p&gt;The Research 29&lt;/p&gt; &lt;p&gt;An Epidemic of Silence 30&lt;/p&gt; &lt;p&gt;A Work Environment that Supports Learning 35&lt;/p&gt; &lt;p&gt;Why Psychological Safety Matters for Performance 39&lt;/p&gt; &lt;p&gt;Psychologically Safe Employees Are Engaged Employees 41&lt;/p&gt; &lt;p&gt;Psychological Safety as the Extra Ingredient 43&lt;/p&gt; &lt;p&gt;Bringing Research to Practice 45&lt;/p&gt; &lt;p&gt;Endnotes 46&lt;/p&gt; &lt;p&gt;&lt;b&gt;PART II &lt;/b&gt;&lt;b&gt;Psychological Safety at Work 51&lt;/b&gt;&lt;/p&gt; &lt;p&gt;&lt;b&gt;Chapter 3 &lt;/b&gt;&lt;b&gt;Avoidable Failure 53&lt;/b&gt;&lt;/p&gt; &lt;p&gt;Exacting Standards 54&lt;/p&gt; &lt;p&gt;Stretching the Stretch Goal 60&lt;/p&gt; &lt;p&gt;Fearing the Truth 63&lt;/p&gt; &lt;p&gt;Who Regulates the Regulators? 66&lt;/p&gt; &lt;p&gt;Avoiding Avoidable Failure 68&lt;/p&gt; &lt;p&gt;Adopting an Agile Approach to Strategy 70&lt;/p&gt; &lt;p&gt;Endnotes 72&lt;/p&gt; &lt;p&gt;&lt;b&gt;Chapter 4 &lt;/b&gt;&lt;b&gt;Dangerous Silence 77&lt;/b&gt;&lt;/p&gt; &lt;p&gt;Failing to Speak Up 78&lt;/p&gt; &lt;p&gt;What Was Not Said 79&lt;/p&gt; &lt;p&gt;Excessive Confidence in Authority 83&lt;/p&gt; &lt;p&gt;A Culture of Silence 86&lt;/p&gt; &lt;p&gt;Silence in the Noisy Age of Social Media 92&lt;/p&gt; &lt;p&gt;Endnotes 97&lt;/p&gt; &lt;p&gt;&lt;b&gt;Chapter 5 &lt;/b&gt;&lt;b&gt;The Fearless Workplace 103&lt;/b&gt;&lt;/p&gt; &lt;p&gt;Making Candor Real 104&lt;/p&gt; &lt;p&gt;Extreme Candor 109&lt;/p&gt; &lt;p&gt;Be a Don&rsquo;t Knower 113&lt;/p&gt; &lt;p&gt;When Failure Works 116&lt;/p&gt; &lt;p&gt;Caring for Employees 119&lt;/p&gt; &lt;p&gt;Learning from Psychologically Safe Work Environments 123&lt;/p&gt; &lt;p&gt;Endnotes 124&lt;/p&gt; &lt;p&gt;&lt;b&gt;Chapter 6 &lt;/b&gt;&lt;b&gt;Safe and Sound 129&lt;/b&gt;&lt;/p&gt; &lt;p&gt;Use Your Words 130&lt;/p&gt; &lt;p&gt;One for All and All for One 135&lt;/p&gt; &lt;p&gt;Speaking Up for Worker Safety 138&lt;/p&gt; &lt;p&gt;Transparency by Whiteboard 142&lt;/p&gt; &lt;p&gt;Unleashing Talent 146&lt;/p&gt; &lt;p&gt;Endnotes 147&lt;/p&gt; &lt;p&gt;&lt;b&gt;PART III &lt;/b&gt;&lt;b&gt;Creating a Fearless Organization 151&lt;/b&gt;&lt;/p&gt; &lt;p&gt;&lt;b&gt;Chapter 7 &lt;/b&gt;&lt;b&gt;Making it Happen 153&lt;/b&gt;&lt;/p&gt; &lt;p&gt;The Leader&rsquo;s Tool Kit 154&lt;/p&gt; &lt;p&gt;How to Set the Stage for Psychological Safety 158&lt;/p&gt; &lt;p&gt;How to Invite Participation So People Respond 167&lt;/p&gt; &lt;p&gt;How to Respond Productively to Voice &ndash; No Matter Its Quality 173&lt;/p&gt; &lt;p&gt;Leadership Self-Assessment 181&lt;/p&gt; &lt;p&gt;Endnotes 183&lt;/p&gt; &lt;p&gt;&lt;b&gt;Chapter 8 &lt;/b&gt;&lt;b&gt;What&rsquo;s Next? 187&lt;/b&gt;&lt;/p&gt; &lt;p&gt;Continuous Renewal 187&lt;/p&gt; &lt;p&gt;Deliberative Decision-Making 189&lt;/p&gt; &lt;p&gt;Hearing the Sounds of Silence 191&lt;/p&gt; &lt;p&gt;When Humor Isn&rsquo;t Funny 193&lt;/p&gt; &lt;p&gt;Psychological Safety FAQs 195&lt;/p&gt; &lt;p&gt;Tacking Upwind 208&lt;/p&gt; &lt;p&gt;Endnotes 209&lt;/p&gt; &lt;p&gt;Appendix: Variations in survey measures to Illustrate Robustness of Psychological Safety 213&lt;/p&gt; &lt;p&gt;Acknowledgments 217&lt;/p&gt; &lt;p&gt;About the Author 219&lt;/p&gt; &lt;p&gt;Index 221&lt;/p&gt;

Subtitled }Creating Psychological Safety In The Workplace For Learning, Innovation, And Growth{, this title from leadership academic Edmondson advises on establishing a workplace in which all are happy to speak their minds, with this having proved key to success. Conquer the most essential adaptation to the knowledge economy The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growthoffers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talentbut what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing. This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation. Explore the link between psychological safety and high performance Create a culture where its safe to express ideas, ask questions, and admit mistakes Nurture the level of engagement and candor required in todays knowledge economy Follow a step-by-step framework for establishing psychological safety in your team or organization Shed the "yes-men" approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organizationhelps you bring about this most critical transformation.

Table of contents provided by Syndetics

  • Introduction (p. xiii)
  • What It Takes to Thrive in a Complex, Uncertain World (p. xiii)
  • Discovery by Mistake (p. xvi)
  • Overview of the Book (p. xviii)
  • Endnotes (p. xxi)
  • Part I The Power of Psychological Safety (p. 1)
  • Chapter 1 The Underpinning (p. 3)
  • Unconscious Calculators (p. 4)
  • Envisioning the Psychologically Safe Workplace (p. 6)
  • An Accidental Discovery (p. 8)
  • Standing on Giants' Shoulders (p. 12)
  • Why Fear Is Not an Effective Motivator (p. 13)
  • What Psychological Safety Is Not (p. 15)
  • Measuring Psychological Safety (p. 19)
  • Psychological Safety Is Not Enough (p. 21)
  • Endnotes (p. 22)
  • Chapter 2 The Paper Trail (p. 25)
  • Not a Perk (p. 26)
  • The Research (p. 29)
  • An Epidemic of Silence (p. 30)
  • A Work Environment that Supports Learning (p. 35)
  • Why Psychological Safety Matters for Performance (p. 39)
  • Psychologically Safe Employees Are Engaged Employees (p. 41)
  • Psychological Safety as the Extra Ingredient (p. 43)
  • Bringing Research to Practice (p. 45)
  • Endnotes (p. 46)
  • Part II Psychological Safety at Work (p. 51)
  • Chapter 3 Avoidable Failure (p. 53)
  • Exacting Standards (p. 54)
  • Stretching the Stretch Goal (p. 60)
  • Fearing the Truth (p. 63)
  • Who Regulates the Regulators? (p. 66)
  • Avoiding Avoidable Failure (p. 68)
  • Adopting an Agile Approach to Strategy (p. 70)
  • Endnotes (p. 72)
  • Chapter 4 Dangerous Silence (p. 77)
  • Failing to Speak Up (p. 78)
  • What Was Not Said (p. 79)
  • Excessive Confidence in Authority (p. 83)
  • A Culture of Silence (p. 86)
  • Silence in the Noisy Age of Social Media (p. 92)
  • Endnotes (p. 97)
  • Chapter 5 The Fearless Workplace (p. 103)
  • Making Candor Real (p. 104)
  • Extreme Candor (p. 109)
  • Be a Don't Knower (p. 113)
  • When Failure Works (p. 116)
  • Caring for Employees (p. 119)
  • Learning from Psychologically Safe Work Environments (p. 123)
  • Endnotes (p. 124)
  • Chapter 6 Safe and Sound (p. 129)
  • Use Your Words (p. 130)
  • One for All and All for One (p. 135)
  • Speaking Up for Worker Safety (p. 138)
  • Transparency by Whiteboard (p. 142)
  • Unleashing Talent (p. 146)
  • Endnotes (p. 147)
  • Part III Creating a Fearless Organization (p. 151)
  • Chapter 7 Making it Happen (p. 153)
  • The Leader's Tool Kit (p. 154)
  • How to Set the Stage for Psychological Safety (p. 158)
  • How to Invite Participation So People Respond (p. 167)
  • How to Respond Productively to Voice - No Matter Its Quality (p. 173)
  • Leadership Self-Assessment (p. 181)
  • Endnotes (p. 183)
  • Chapter 8 What's Next? (p. 187)
  • Continuous Renewal (p. 187)
  • Deliberative Decision-Making (p. 189)
  • Hearing the Sounds of Silence (p. 191)
  • When Humor Isn't Funny (p. 193)
  • Psychological Safety FAQs (p. 195)
  • Tacking Upwind (p. 208)
  • Endnotes (p. 209)
  • Appendix: Variations in survey measures to Illustrate Robustness of Psychological Safe try (p. 215)
  • Acknowledgments (p. 217)
  • About the Author (p. 219)
  • Index (p. 221)

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