This is service design thinking : basics, tools, cases /
This is service design thinking : basics, tools, cases /
[editors, Marc Stickdorn and Jakob Schneider].
- Amsterdam : BIS, 2010.
- 373 p. : ill. (some col.) ; 24 cm. + 1 poster (folded)
Includes bibliographical references and index.
9063692560 (hbk.) : £40.00 9789063692568 (hbk.) : £40.00
Service industries--Management.
HD9980.5
658
Includes bibliographical references and index.
9063692560 (hbk.) : £40.00 9789063692568 (hbk.) : £40.00
Service industries--Management.
HD9980.5
658