| 000 | 00896nam a2200253 i 4500 | ||
|---|---|---|---|
| 001 | 41423 | ||
| 008 | 150723s2014 ne a b 001 0 eng|| | ||
| 020 | _a9063693532 (paperback) | ||
| 020 | _a9789063693534 (paperback) | ||
| 040 |
_aStDuBDS _beng _cStDuBDS _dDAWSON _erda |
||
| 050 | 1 | 4 |
_aHD53 _b.K56 2014 |
| 082 | 0 | 4 | _a658.4063 KIM |
| 100 | 1 |
_aKimbell, Lucy, _eauthor. _96082 |
|
| 245 | 1 | 4 |
_aThe service innovation handbook : _baction-oriented creative thinking toolkit for service organizations : templates, cases, capabilities / _cLucy Kimbell. |
| 264 | 1 |
_aAmesterdam : _bBIS publishers, _c2014. |
|
| 300 |
_a240 pages : _billustrations ; _c19 cm |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCreative thinking. | |
| 650 | 0 | _aStrategic planning. | |
| 942 | _n0 | ||
| 999 |
_c28962 _d28962 |
||