Conflict resolution : mediation tools for everyday worklife / by Daniel Dana.
Publisher: New York : McGraw-Hill, 2001Description: 169 p. ill. [some b/w]; 23 cm001: 11482ISBN: 0071364315Subject(s): Conflict management | Mediation | Interpersonal conflictDDC classification: 658.4053 DANItem type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Book | MAIN LIBRARY Book | 658.4053 DAN (Browse shelf(Opens below)) | 1 | Available | 082358 |
Enhanced descriptions from Syndetics:
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Includes index
Table of contents provided by Syndetics
- 1 What's a Conflict?
- 2 So What if There's a Conflict?
- 3 How to Resolve Any Conflict
- 4 How to Resolve a Conflict Between Others
- 5 How to Resolve a Conflict Between Yourself and Another
- 6 How to Resolve Team Conflict
- 7 How to Mediate All the Time to Prevent Conflicts
- 8 Strategic Management of Organizational Conflict
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