Pfeffer, Jeffrey. The knowing-doing gap : how smart companies turn knowledge into action / Jeffrey Pfeffer, Robert I. Sutton. - Boston, Mass. : Harvard Business School Press, c2000. - xv,314p.; 25cm. Includes bibliographical references and index. ISBN: 1578511240 17.99 9781578511242 17.99 Nat. Bib. Agency Control No.: 1578511240 Uk Subjects--Topical Terms: Knowledge managementOrganizational effectiveness. LC Class. No.: HD30.2 Dewey Class. No.: 658.4038