TY  - BOOK
AU  - Norman,Donald A.
TI  - Emotional design: why we love (or hate) everyday things 
SN  - 0465051367
U1  - 745.201 NOR 
PY  - 2004///
CY  - New York
PB  - Basic Books
KW  - Product design
KW  - Psychology
KW  - Product development
KW  - Usability
N1  - Includes bibliographical references and index
ER  -