TY  - BOOK
AU  - Holtzblatt,Karen
AU  - Wendell,Jessamyn Burns
AU  - Wood,Shelley
TI  - Rapid contextual design: a how-to guide to key techniques for user-centred design 
T2  - Interactive technologies
SN  - 0123540518
U1  - 004.21 HOL 
PY  - 2005///
CY  - San Francisco, CA
PB  - Morgan Kaufmann
KW  - Usability
KW  - User interfaces
KW  - Product development
ER  -