TY  - BOOK
AU  - Stickdorn,Marc
AU  - Schneider,Jakob
TI  - This is service design thinking: basics, tools, cases 
SN  - 9063692560 (hbk.) :
AV  - HD9980.5 
U1  - 658 22
PY  - 2010///
CY  - Amsterdam
PB  - BIS
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -