This is service design thinking :  basics, tools, cases / 
[editors, Marc Stickdorn and Jakob Schneider]. 
 - Amsterdam :  BIS,  2010. 
 - 373 p. :  ill. (some col.) ;  24 cm. +  1 poster (folded) 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9063692560 (hbk.) :  £40.00 9789063692568 (hbk.) :  £40.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5 
<br/><br/><label>Dewey Class. No.: </label>658