The handbook of service innovation / 
Renu Agarwal [and three others], editors. 
 - 1 online resource (858 pages) :  illustrations (some color) 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9781447165903 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Industrial management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .H36 2015