Polaine, Andy, <br/><br/>
Service design :  from insight to implementation / 
Andrew Polaine, Lavrans Løvlie, and Ben Reason ; foreword by John Thackara. 
 - 1 online resource (218 pages) :  color illustrations 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781457102806 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business planning--Social aspects.<br/>Social responsibility of business.<br/>Industries--Social aspects.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD30.28  / .P653 2013 
<br/><br/><label>Dewey Class. No.: </label>658.401