TY  - BOOK
AU  - Sangiorgi, Daniela, 
AU  - Prendiville, Alison 
TI  - Designing for service : :  key issues and new directions / 
SN  - 9781474250122
U1  - 004.21 SAN 
PY  - 2017///
CY  - London : 
PB  -  Bloomsbury Academic, 
KW  - Service industries
KW  - Customer services
KW  - Product design
N1  - Includes bibliographical references and index
ER  -