Designing for service :    key issues and new directions /  
edited by Daniela Sangiorgi and Alison Prendiville. 
 - xxii, 258 pages :    illustrations ;    25 cm 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781474250122 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries.<br/>Customer services.<br/>Product design.
<br/><br/><label>Dewey Class. No.: </label>004.21 SAN