TY  - BOOK
AU  - Willmott,Michael
AU  - Nelson,William
TI  - Complicated lives: the malise of modernity 
SN  - 9780470012635 (pbk.) :
AV  - HF5415.5 
U1  - 658.812 WIL 
PY  - 2005///
CY  - Chichester
PB  - Wiley
KW  - Customer relations
KW  - Success in business
KW  - Complexity (Philosophy)
KW  - Business and Management
KW  - eflch
N1  - Originally published: 2003
N2  - Drawing on a 3-year project, this book is about the complexities of modern living and the challenges it presents to companies and organizations seeking to be consumer-led
ER  -