Mason, Henry, <br/><br/>
Beat accelerating customer expectations with trend-driven innovation / 
 Trend-driven innovation 
Henry Mason, David Mattin, Maxwell Luthy, Delia Dumitrescu ; foreword by Alexander Osterwalder. 
 - xiii, 352 pages :  illustrations (black and white, and colour) ;  21 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1119076315 (pbk.) :  £21.99 9781119076315 (pbk.) :  £21.99  £20.99  £21.99 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.812 MAS