TY  - BOOK
AU  - Kimbell,Lucy
TI  - The service innovation handbook: action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities 
SN  - 9063693532 (paperback)
AV  - HD53 .K56 2014
U1  - 658.4063 KIM 
PY  - 2014///
CY  - Amesterdam
PB  - BIS publishers
KW  - Creative thinking
KW  - Strategic planning
N1  - Includes bibliographical references and index
ER  -