Kimbell, Lucy,
The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities /
Lucy Kimbell.
- 240 pages : illustrations ; 19 cm
Includes bibliographical references and index.
9063693532 (paperback) 9789063693534 (paperback)
Creative thinking.
Strategic planning.
HD53 / .K56 2014
658.4063 KIM