Dana, Daniel. <br/><br/>
Conflict resolution :  mediation tools for everyday worklife / 
by Daniel Dana. 
 - New York :  McGraw-Hill,  2001 
 - 169 p.  ill. [some b/w];  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0071364315 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Mediation.<br/>Interpersonal conflict.
<br/><br/><label>Dewey Class. No.: </label>658.4053 DAN