Design for services / Anna Meroni & Daniela Sangiorgi.
Series: Design for social responsibility series: Publisher: Farnham : Gower, 2011Description: xxiii, 271 p. ill.; 25 cm001: 13495ISBN: 0566089203; 9780566089206; 0566089211; 9780566089213Subject(s): Service industries -- Management | Customer services -- Management | Social responsibility of business | Service industries -- Management. -- Case studies | Customer services -- Management. -- Case studies | Social responsibility of business. -- Case studiesDDC classification: 658 LOC classification: HD9980.5 | .M46 2011Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Book | MAIN LIBRARY Book | 658 MER (Browse shelf(Opens below)) | 1 | Available | 088866 |
Browsing MAIN LIBRARY shelves, Shelving location: Book, Collection: PRINT Close shelf browser (Hides shelf browser)
Enhanced descriptions from Syndetics:
In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
Includes bibliographical references and index.
Excerpt provided by Syndetics
There are no comments on this title.