Enhanced descriptions from Syndetics:

In this volume, the authors begin by defining usability, advocating and explaining the methods of usability engineering and reviewing many techniques for assessing and assuring usability throughout the development process. They then follow all the steps in planning and conducting a usability test, analyzing data, and using the results to improve both products and processes.
This book is simply written and filled with examples from many types of products and tests. It discusses the full range of testing options from quick studies with a few subjects to more formal tests with carefully designed controls. The authors discuss the place of usability laboratories in testing as well as the skills needed to conduct a test.
Included are forms to use or modify to conduct a usability test, as well as layouts of existing labs that will help the reader build his or her own.

Table of contents provided by Syndetics

• Preface to the First Edition
• Preface to the Revised Edition
• Acknowledgments
• How to use this book
• Part I Concerning Usability
• 1 Introducing usability
• 2 Introducing usability testing
• 3 Uncovering usability needs before you design
• 4 Basing designs on expertise in human-computer interaction
• 5 Evaluating usability throughout design and development
• 6 Establishing a usability program in your organization
• Part II Planning and Preparing for a Usability Test
• 7 Planning a usability test
• 8 Defining goals and concerns
• 9 Deciding who should be participants
• 10 Recruiting participants
• 11 Selecting and organizing tasks to test
• 12 Creating task scenarios
• 13 Deciding how to measure usability
• 14 Preparing test materials
• 15 Preparing the test environment
• 16 Preparing the test exam
• 17 Conducting a pilot test
• Part III Conducting and Using the Results of a Usability Test
• 18 Caring for the test participants
• 19 Conducting the test
• 20 Tabulating and analyzing data
• 21 Recommending changes
• 22 Communicating the results
• 23 Preparing a highlight tape
• 24 Changing the Product and the process
• References (from First Edition)
• Additional Relevant Books
• Appendix A Setting up a usability lab
• Appendix B Relevant organizations and journals
• Author Index
• Subject Index