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Conflict resolution : mediation tools for everyday worklife / by Daniel Dana.

By: Dana, DanielPublisher: New York : McGraw-Hill, 2001Description: 169 p. ill. [some b/w]; 23 cm001: 11482ISBN: 0071364315Subject(s): Conflict management | Mediation | Interpersonal conflictDDC classification: 658.4053 DAN
Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Book MAIN LIBRARY Book PRINT 658.4053 DAN (Browse shelf(Opens below)) 1 Available 082358

Enhanced descriptions from Syndetics:

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Includes index

Table of contents provided by Syndetics

  • 1 What's a Conflict?
  • 2 So What if There's a Conflict?
  • 3 How to Resolve Any Conflict
  • 4 How to Resolve a Conflict Between Others
  • 5 How to Resolve a Conflict Between Yourself and Another
  • 6 How to Resolve Team Conflict
  • 7 How to Mediate All the Time to Prevent Conflicts
  • 8 Strategic Management of Organizational Conflict

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