Thinking in services : (Record no. 31196)

MARC details
000 -LEADER
fixed length control field 01607nam a2200313 i 4500
001 - CONTROL NUMBER
control field 43792
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210222114840.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 180731t20182018ne a f b 001|0|eng|d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9789063694890 (pbk.) :
Terms of availability £29.95
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Language of cataloging eng
Transcribing agency StDuBDS
Modifying agency StDuBDSZ
Description conventions rda
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9980.5
Item number .I7 2018
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Source ukslc
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.5 IQB
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Iqbal, Majid,
Relator term author.
245 10 - TITLE STATEMENT
Title Thinking in services :
Remainder of title encoding and expressing strategy through design /
Statement of responsibility, etc. Majid Iqbal.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Amsterdam, The Netherlands :
Name of publisher, distributor, etc. BIS Publishers,
Date of publication, distribution, etc. [2018]
300 ## - PHYSICAL DESCRIPTION
Extent 239 pages :
Other physical details illustrations (black and white, and colour) ;
Dimensions 23 cm
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
336 ## - CONTENT TYPE
Content type term still image
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
520 8# - SUMMARY, ETC.
Summary, etc. The services sector is expanding faster than ever, and along with it new modes of failure arise, exposing us to unexpected costs and risks. Even the simplest of services are dynamic and complex in the way supply meets demand to fulfill a promise. Therefore, when they fail to meet expectations despite the human-centredness of their design, we are surprised. That's often because their design is superficial. This book is about having new eyes and new perspectives for understanding and exploring the universe of services with a certain kind of curiosity and imagination.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Industrial design.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business and Management.
Source of heading or term ukslc
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type Date last checked out
    Dewey Decimal Classification     PRINT MAIN LIBRARY MAIN LIBRARY Book 29/07/2019 29.95   658.5 IQB 113432 23/07/2021 1 29.95 22/02/2021 Book  
    Dewey Decimal Classification     PRINT MAIN LIBRARY MAIN LIBRARY Book 29/07/2019   5 658.5 IQB 113433 23/07/2021 2   22/02/2021 Book 21/04/2020
    Dewey Decimal Classification     PRINT MAIN LIBRARY MAIN LIBRARY Book 02/08/2019   3 658.5 IQB 111859 23/07/2021 3   22/02/2021 Book 28/01/2020

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