The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities /

Kimbell, Lucy,

The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities / Lucy Kimbell. - 240 pages : illustrations ; 19 cm

Includes bibliographical references and index.

9063693532 (paperback) 9789063693534 (paperback)


Creative thinking.
Strategic planning.

HD53 / .K56 2014

658.4063 KIM

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